What is the Meaning of the HP Printer Goes Offline
The HP printers are connected to your desktop via a shared connection. Both of them are the parts of the same network through which they communicate. The connection may be a wireless network in case of wireless printers or a simple cord in case of wired printers. A printer is said to be online when the computer and the printer are correctly connected through their shared connection. In that state, the printer can take up commands from the desktop if the user asks to print, the printer prints and scans when it is asked so. The user commands are seamlessly conveyed to the printer in its online mode. The Hp Printer offline mode is entirely opposite to this. There is a loss of connection between the printer and the computer in that state. Hence, no user command will be received by the HP printer. The problem may arise from various sources. We will shed some light on those in the next section.
What are the Reasons Behind the HP Printer Offline Issue
Three elements work simultaneously to convey the command of the user to the printer. They are- the computer, the HP printer, and the shared network. The hp printer offline error may stem from any of these elements. Let’s elaborate on the reasons.
- The first suspect in this list is an erroneous common connection between the computer and the HP printer. The printers are either wired or wireless. If the error is showing in a wired printer, then there is a possibility that the wire has become faulty. On the other hand, in a wireless printer, an unstable common connection may lead to the problem. Another chance is that the computer and the printer are not connected to the same network. They must be connected to a shared network to become online.
- If a wrong cartridge is inserted in the printer or if paper jams inside it, then also the HP may show offline mode.
- There is a default driver that is installed on the computer corresponding to the printer. If this default driver is changed, then the HP printer shows offline mode.
- Another potential reason behind the offline mode is the incorrect registration key.
- We have mentioned the necessity of a driver in the computer that corresponds to the HP printer. The driver needs to be updated from time to time. If it is not updated for a very long time, then also the printer shows the offline mode.
How to Seek the Assistance of the Experts?
HP has developed a customer service team of highly experienced and knowledgeable individuals to help their customers in solving the product-related problems. There are different modes to reach them to answer the HP printer offline issues. You can reach them with a phone call, live chat, web help page, or social media.
Phone number: HP customer service has two types of phone numbers- one toll-free number for the general queries and some product-specific help numbers. In the toll-free number, the users do not have to pay a penny to talk to the experts and take their advice to solve the issues. But if the solution involves another product, then the user will have to buy it. The toll-free number is 1-800-396-0517. The printer user can call on this number anytime he wants and seeks the help of the experts to resolve the issue. According to the Getting Human website, the phone number has 73% communication quality, along with 58% helpful quality.
Web Page: The web page contains the solution to most of the frequently occurring problems of the HP devices, including the printers. As the HP printer offline is a commonly occurring problem, you will find the solution of the same here. You can follow this link: support.hp.com/in-en and choose “printer support” on the resulting page to search the answers.
