The choice of a logistics partner can make all the difference to your business. For most sellers, passing their parcels to a courier partner for delivery might seem like handing over their business to them. However, with the right courier partner, it doesn’t have to be this way. For this reason, you must not just look at the shipping rates but also different aspects of a logistics provider when choosing the one for your business.
When it comes to the most popular third-party logistics providers that help sellers fulfill orders seamlessly, you must have heard about Shiprocket and Shyplite. While at Shyplite, we strive to provide an exceptional level of customer service and shipping facilities to our sellers; we understand that you might be interested in a fair comparison between our benefits and that of Shiprocket. In this post, we’re answering this frequently asked question by evaluating several parameters and features across the two 3PLs.
Table of Contents
Shipping Rates
One of the most critical factors in choosing a courier partner is the shipping cost. No matter where you want to ship, you always want to reduce the burden of logistics costs for your business. At Shyplite, our lowest shipping costs start from Rs 21/500gms. We offer a rate calculator on our platform that helps sellers check their shipping costs before dispatching their orders. The rate calculator also gives a fair idea of the shipping costs using multiple courier partners.
On the other hand, Shiprocket offers shipping rates starting at Rs 22/500 gms, which also comes with a subscription fee depending upon the shipment volume for your business.
Return Orders
Reducing return orders is every seller’s dream. Return orders are inevitable in eCommerce, but that doesn’t mean they can’t be minimized. At the same time, return order costs must also be kept to a bare minimum to avoid any further losses for a business. Shyplite’s RTO charges are comparatively 10-15 percent lower than our forward shipping charges. Shiprocket, on the other hand, charges 5-10% less than their forward shipping costs.
Reach
Reaching out to the customers is of utmost importance in eCommerce. Even with the advancement of logistics services, many sellers today shy away from shipping to rural areas. That’s because they are unable to find a logistics partner that helps them ship efficiently to these areas. At Shyplite, we leverage 30+ courier services to help you reach out to 26000+ pin codes and 220+ countries across the globe. Shiprocket offers quite a similar reach with 26000+ serviceable pin codes spread across the country.
Customer Service
If there’s one thing that can make or break your business, it is customer service. No matter how planned your logistics operations are, things might escalate in a matter of seconds. To offer your buyers quick assistance, you need to get in touch with your logistics partner as soon as possible. At Shyplite, we stand distinguished with our customer service for our sellers. We offer real-time visibility to your shipments in the panel and help you with a 360-degree hassle-free service. We’re a call away to resolve your issues through our various channels. Additionally, we also offer our customers key account managers who look after the well-being of their orders and business functioning on a daily basis.
Shiprocket offers its sellers customer service through their panel, contact number, and ticketing system. However, depending upon your subscription plans, the level of customer service varies.
Subscription Fee
We believe that logistics costs are already quite significant for a business, which is why sellers should not have to spend an extra penny availing of the services of a logistics platform. At Shyplite, we swear by this motto and offer a free logistics platform to sellers where they only have to pay for their shipping costs. No subscription fee is charged whatsoever at any point in time. We provide the best services and cost benefits to all sellers equally.
Shiprocket has four subscription plans you can subscribe to, based on your shipping volume. These are Smart, Lite, Professional, and Enterprise and have their specific set of features.
Platform Integrations
An ideal logistics partner should offer platform integration across all major channels. This ensures seamless selling and shipping. Platform integrations also lessen the work of sellers as they don’t have to perform several tasks twice. Shyplite offers marketplace integrations like Amazon and Flipkart, along with cart integrations across Shopify, Magento, WooCommerce, Opencart, Ecwid, and others.
Shiprocket offers integrations across Amazon, Shopify, Magento, Opencart.
Courier Services
The availability of a large number of courier partners ensures more shipping options across a wide range of pin codes. Shyplite offers 30+ courier services, including surface, air, express delivery, among others. Shiprocket provides the choice to ship with 15 courier partners currently.
Why is Shyplite the Best eCommerce Logistics Solution Company for Your Business?
At Shyplite, we grow with your business. Our focus is not to offer you a hundred features to grab your eye. Instead, we make the shipping journey of our sellers seamless and help them use logistics to their advantage. We offer an eCommerce logistics solution company that focuses on robust customer support to back your business. With our custom tracking page, you get to build your brand and take the credit for fulfilling orders. With us, you can demand more than just logistics.
