Brother Printers are well known in the industry for providing economical printers without compromising in the printing quality. Brother is one of the direct competitors for HP and Canon printers which are considered to be the best ones out there.Recently, several users have complained that their Brother Printer is offline either automatically or after some idle time which can range from 10 to 30 minutes. This issue can become very problematic as users will not be able to print pages as the printer itself will be listed as offline and the documents will only be added to queue when directed to print.
Main Reasons of why Brother Printer is Offline?
There are several different reasons why you might see your Brother printer go into offline mode every now and then. Some of the reasons why your Brother printer goes offline intermediately are but not limited to:
- Static IP: The port you are assigning to the printer is not a static one. In case of a dynamic port, the IP can change which might mismatch with the information stored on your computer.
- Antivirus software: Antivirus software is known to cause issues with the printer when they block its actions because of a false positive.
- Driver problems: The driver installed against your Brother printer might not be working properly and may be the cause of the printer going offline again and again.
- Use printer offline: Windows has a feature where it lets you use the printer offline. If this option is selected, it might accept the offline printer and start queuing documents instead of printing them.
Before we move on with the solution, make sure that you are logged in as an administrator on your account and the network capabilities are correctly established through which you are connecting the printer with your computer.
I am John Albert working as Technical Expert, having expertise in resolving different errors and issues occurring on Brother Printer. Just dial Our brother support phone number to resolve and fix any issue of your printer. If you are facing any technical issues like Brother Printer keeps going offline during operating the Brother Printer, then contact experts to get help.
Solution 1: Disabling Firewalls/Antivirus software
Antivirus software and Firewalls are known to cause issues when they issue false positives against actions which are already verified and cause no threat whatsoever. In this case, you can temporarily disable all Antivirus and Firewall software and check if the issue is fixed.
One particular application which was known to cause issues is Bit Defender. Nonetheless, you should try disabling all these applications and see if this does the trick. You can check our article on How to Turn Your Antivirus Off. Once you are completely sure that the Firewall/Antivirus is stopped, you can continue printing the documents and see if this fixes the problem.
Solution 2: Disabling SNMP Enabled
Simple Network Management Protocol (SNMP) is a renowned protocol for network management which is used for collecting information and configuring network devices which include printers, servers, hubs etc. This protocol is known to cause issues with Brother printers and might cause it to go offline. We will configure your port settings and see if we can remedy this.
- Press Windows + R, type “control” in the dialogue box and press Enter.
- Once in the control panel, select the option View Devices and Printers present underneath Hardware and Sound.
- Your printer will be listed here. Right-click on it and select Printer properties.
