Even when relationships don’t involve individual differences along the dimensions of race, ethnicity, gender, orientation, socio economic status, age, physical abilities, religious beliefs, political beliefs or other ideologies they are challenging.
It’s no news flash then that given our mental insulation from one another communication is the main ingredient in any successful relationship. When it comes to achieving positive relationships amongst diverse individuals and groups the need for optimal communication intensifies.
Communication is a key focal point during diversity and inclusion training in the workplace for this reason.
Heart to Hearts
Many people are good talkers but extremely poor listeners which is the mainstay for creating empathetic relations. We could take a cue from a GP guide to establishing rapport with clients. The advice given was to ask as a conversation opener “what do you want me to hear ….in your own words”. This sort of approach, whilst appearing simplistic, sends a strong message of valuing the other party above oneself in terms of wanting to be in the “service” of the subject at hand. It signals one is open to new information and is seeking to approach the conversation with trust and respect. All key ingredients in building diversity and inclusion in the workplace.
This approach signals an inclination and openness to sharing by the other party. We are aiming for the compound effect of building trust that what is shared is understood and appreciated.
A comprehensive diversity and inclusion strategy on the communication front must therefore include facilitating constructive feedback both personally and organizationally. Without feedback and being responsive to suggestions made to enhance relationships, diversity and inclusion cannot gain traction. During feedback there is an opportunity for verification that we have indeed understood and it underscores that what is being imparted is being taken seriously without judgment. Feedback discussions can reflect interested curiosity to encourage the free exchange of diverse opinions, ideas or views.
Give of your Time
The other, sometimes overlooked aspect of great communication is that it takes time. One cannot predict where the conversation might lead especially with sometimes complex issues to be covered with diversity in the workplace. Whilst we are all extremely busy and pressured, we cannot afford to undermine critical conversations by short circuiting them in the interests of saving time.Sufficient time should be offered at a minimum firm undertaking to have a follow-on meeting to ensure issues under discussion are meaningfully concluded to everyone’s satisfaction. Perhaps it goes without saying that avoiding other disruptions and distractions during diversity training discussions is essential to show respect for this commitment.
Get Help
Until optimal communication skills are developed and entrenched within the workplace, to move forward rapidly with diversity and inclusion goals, expertly facilitated discussions may be required. This is sensible where there are significant obstacles and barriers anticipated. Expert facilitators will model ideal inclusive communication behaviour required by all.
With diversity training in the workplace, and with an emphasis on authentic communication, we will achieve progression on our journey to inclusion. Let’s remember “The single biggest problem in communication is the illusion that it has taken place” –George Bernard Shaw.