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You plan to convert products that you use on work orders to customer assets. You need to automatically create customer assets for all work orders.How should you configure the products?
A. On the Work Order Type record, set the value of Product to Customer Asset to Yes.
B. On the Incident Type record, set the value of Product to Customer Asset to Yes.
C. On the Product record, set the value of Convert to Customer Asset to Yes.
D. On the Work Order Product record, set the value of Convert Product to Customer Asset to Yes.
Service technicians perform groups of related activities. You need to provide a total estimated duration for the group of activities so that they can be scheduled as one assignment.Which set of entities should you use?
A. case and activities
B. case and service tasks
C. work order and activities
D. work order and service tasks
Your company has work orders and incident types of varying lengths. You add products, services, and service tasks to incident types. Some incident types do not include services and service tasks.Which two statements are true? Each correct answer presents a complete solution.
A. You can manually overwrite duration only if none of the services associated with the incident type have a duration specified.
B. The duration is the sum of the duration for all services that are included in the incident type.
C. The duration is the sum of the duration for all the service task types that are included in the incident type.
D. You can manually overwrite duration only if none of the service task types associated with the incident type have a duration specified.
You manage a group of home improvement contractors. The contractors provide many types of services of homeowners including repairs and new construction. You need to create charts that organize the services by categories and ensure that the charts can be viewed in dashboards.Which feature should you implement?
A. Time Groups
B. Work Order Types
C. Work Order Sub-Statuses
D. Incident Types
You need to provide agents with a checklist of actions to complete as part of a work order. The duration of these actions must roll up to the work order.Which record type should you use?
A. time entries
B. service tasks
D. service activities
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